By using this website you agree to our terms and conditions.
Sotran is a business in the Furniture industry that trades in retail and eCommerce.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of courier, freight or delivery by Sotran vehicles.
Free pick-up from Sotran stores is available for both online and in-store purchases.
Sotran offers nationwide delivery within South Africa.
Free deliveries are only valid if the “free delivery” promotion is active currently and it will only apply to locations within the set our areas (example: Gauteng)
Any manipulations of the delivery location or website software could result in the full cost being billed to the client.
Deliveries collected from our stores must be confirmed to be ready for collection before collecting, as we may have to move stock to the selected branch before the client can collect. This is very important if collecting from our Fourways branch.
All small items will be delivered via a 3rd party courier service.
Most large furniture items for delivery outside Gauteng will be delivered by a 3rd party delivery service.
- Export Restrictions
The offering on this website is available to South African clients. We do sell to other countries, but we do not offer delivery/exports to other countries. These must be arranged by the client and collected from a Sotran branch.
- Return & Refunds Policy
The provision of goods by Sotran is subject to availability. In cases of unavailability, Sotran will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Exchanges for online purchases can be arranged within 7 days of purchase date under certain conditions.
Delivery charges are not refundable unless Sotran is at fault.
Furniture purchases carry a one year guarantee for manufacturing faults and may be subject to wear and tear value deduction in the case of long-term replacements.
Mattresses, couches and upholstered chairs have different warranties specific to each product.
Sotran shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
- Payment Options Accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Sotran bank account, the details of which will be provided on request.
- Card Acquiring & Security
Card transactions will be acquired for Sotran via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer Details & Card Details
Customer details required for the transaction and delivery will be stored by Sotran separately from card details which are entered by the client on PayGate, PayFast or Payflex secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
- Merchant Outlet Country & Transaction Currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Sotran takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
- Country Of Domicile
This website is governed by the laws of South Africa and Sotran chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Sotran may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company Information
This website is run by “Sotran Trading 57 CC” (Close Corporation) based in South Africa trading as “Sotran: Dekorativ” and with registration number 2003/108281/23.
- Sotran Contact Details
Physical Address: 113 North Rand Road, East Rand Retail Park, Eveleigh, Boksburg. 1459.