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Safe Deliveries – COVID-19

As per Government regulations, all our delivery teams will adhere to strict safety protocols. Every parcel will be sanitised before the order leaves our warehouse. Delivery personnel are screened daily and will wear face masks at all times, they are also required to sanitise their hands regularly. Delivery personnel are required to maintain social distancing of 1.5m from customers and may only enter a customer’s home if all residents wear face masks. As an additional precaution, it is recommended that customers sanitise all products they receive.

“Order Only” or “Available On Backorder”

Products that are available on “Order Only” or “Available On Backorder” are not currently in stock, they are either ordered but not yet arrived or can be ordered from the supplier once purchased.
PLEASE NOTE: 4 to 6 months waiting period will apply on most backorder items. only exceptions being all mattresses and most upholstered couches.
Waiting Periods for “Order Only” or “Available On Backorder”
All Imported Furniture – 4 to 6 Months
Mattresses – 2 to 4 Weeks
Most Upholstered Couches – 4 to 6 Weeks

Shipping Online Purchases:

  • Courier: Small items (less than 15 kg/vol) purchased online will be shipped via courier to your door. dispatch is within 2 business days and delivery takes 1 – 5 business days depending on the delivery location (Gauteng – 1-3 day / remote areas – up to 5 days)
  • Delivery: Sotran can deliver large items in the Gauteng area with our own delivery vehicles, the cost for delivery in Gauteng is based on the “delivery distance” from our Boksburg warehouse.
  • Delivery (Outside Gauteng): Freight services are used to deliver large items purchased online, the website gives an estimated cost upon checkout to deliver to all provinces outside Gauteng (please note: delivery cost outside Gauteng may vary from online estimate)
  • Collection: Clients can collect their online purchases from any of our Sotran branches, your order will be ready for collection at the Boksburg branch within 48 hours or at the Design Quarter store within 7 business days after successful purchase unless otherwise informed
  • Main Area Delivery (for large items) from R795 to Max R1195 (Unlimited Quantity)
  • Main Delivery Areas: Warmbaths, Nylstroom, Potgietersrus, Pietersburg, Rustenburg, Orkney, Klerksdorp, Potchefstroom, Witbank, Middelburg, Nelspruit, White River, Bloemfontein, Virginia, Welkom, Kroonstad, Durban, Pietermaritzburg, Cape Town, Kimberly, Beaufort West, Worcester, Simonstown, Strand, Somerset West, Stellenbosch, Franschhoek, Paarl, Dermansdorp, Jeffreys Bay, George, Mossel Bay, Knysna, Plettenberg Bay, Port Elizabeth, Uitenhage, East London, King Williams Town and Queenstown.
  • Remote Area Delivery Available, calculated at checkout based on location & items purchased (14 Business Days)
  • Remote Delivery Areas all areas excluding Gauteng and the above-listed areas.

Refund Policy:

  • Refunds: Sotran doesn’t do cash refunds unless goods are faulty – exchanges can be arranged within 7 days of purchase date under certain conditions. Original purchase slip will be required.
  • Online Purchases: Items bought online without prior viewing can be exchanged within a 14 day period with Proof of Purchase documentation. Shipping costs are not refundable.
  • Defects: Return of stock merchandise due to a manufacturing defect must be authorised by head office. This takes a minimum of 7 and a maximum of 30 working days.
  • Exchanges and appro’s may attract a 10% handling fee under certain circumstances.
  • In-store clients to please inspect all accessories purchased before removing from the store.- Defects not detected before leaving may not be acknowledged.
  • Delivery charges are not refundable unless Sotran is at fault.
  • Guarantee: Furniture purchases carry a one year guarantee for manufacturing faults and may be subject to wear and tear value reduction in the case of long-term replacements.

Online Payment Options:

  • Card Payments – Visa & MasterCard
  • EFT – Direct Payments to Sotran’s Bank Account
  • Mobicred (Credit) – Get it on Credit, 6-24 Months to Pay
    Choose PayFast at Checkout – Apply at www.Mobicred.co.za
  • Buy Now, Pay Later – Payflex lets you get what you need now, but pay for it over 4 instalments (NO INTEREST!)
    You pay 25% upfront, then three payments of 25% over the following 6 weeks. Choose Payflex at Checkout