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Refund Policy:

  • Sotran does not do cash refunds unless goods are faulty – but exchanges can be arranged within 7 days of purchase date under certain conditions. Original purchase slip will be required.
  • Items bought online without prior viewing can be exchanged within a 14 day period with Proof of Purchase documentation.
  • Return of stock merchandise due to a manufacturing defect must be authorised by head office. This takes a minimum of 7 and a maximum of 30 working days.
  • Exchanges and appro’s may attract a 10% handling fee under certain circumstances.
  • In-store clients to please inspect all accessories purchased before removing from store.- Defects not detected before leaving may not be acknowledged.
  • Delivery charges are not refundable unless Sotran is at fault.
  • Furniture purchases carry a one year guarantee for manufacturing faults and may be subject to wear and tear value reduction in the case of long-term replacements.