- Sotran does not do cash refunds unless goods are faulty – but exchanges can be arranged within 7 days of purchase date under certain conditions. Original purchase slip will be required.
- Items bought online without prior viewing can be exchanged within a 14 day period with Proof of Purchase documentation.
- Return of stock merchandise due to a manufacturing defect must be authorised by head office. This takes a minimum of 7 and a maximum of 30 working days.
- Exchanges and appro’s may attract a 10% handling fee under certain circumstances.
- In-store clients to please inspect all accessories purchased before removing from store.- Defects not detected before leaving may not be acknowledged.
- Delivery charges are not refundable unless Sotran is at fault.
- Furniture purchases carry a one year guarantee for manufacturing faults and may be subject to wear and tear value reduction in the case of long-term replacements.