Shipping Online Purchases:
- Courier: Small items (less than 15 kg/vol) purchased online will be shipped via courier to your door. dispatch is within 2 business days and delivery takes 1 – 5 business days depending on the delivery location (Gauteng – 1-3 day / remote areas – up to 5 days)
- Delivery: Sotran can deliver large items in the Gauteng area with our own delivery vehicles, the cost for delivery in Gauteng is based on the “delivery distance” from our Boksburg warehouse.
- Delivery (Outside Gauteng): Freight services are used to deliver large items purchased online, the website gives an estimated cost upon checkout to deliver to all provinces outside Gauteng (please note: delivery cost outside Gauteng may vary from online estimate)
- Collection: Clients can collect their online purchases from any of our Sotran branches, your order will be ready for collection at the Boksburg branch within 48 hours or at the Design Quarter store within 7 business days after successful purchase unless otherwise informed.
- Sotran does not do cash refunds unless goods are faulty – but exchanges can be arranged within 7 days of purchase date under certain conditions. Original purchase slip will be required.
- Items bought online without prior viewing can be exchanged within a 14 day period with Proof of Purchase documentation.
- Return of stock merchandise due to a manufacturing defect must be authorised by head office. This takes a minimum of 7 and a maximum of 30 working days.
- Exchanges and appro’s may attract a 10% handling fee under certain circumstances.
- In-store clients to please inspect all accessories purchased before removing from store.- Defects not detected before leaving may not be acknowledged.
- Delivery charges are not refundable unless Sotran is at fault.
- Furniture purchases carry a one year guarantee for manufacturing faults and may be subject to wear and tear value reduction in the case of long-term replacements.