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Shipping Online Purchases:
- Nationwide Delivery: Sotran offer nationwide delivery for all items purchased online
- Courier: Small items (less than 15 kg/vol) purchased online will be shipped via courier to your door. dispatch is within 2 business days and delivery takes 1 – 7 business days depending on the delivery location (Gauteng – 1-3 day / remote areas – up to 7 days)
- Delivery: Sotran can deliver large items in the Gauteng area with our own delivery vehicles, the cost for delivery in Gauteng is based on the “delivery distance” from our Boksburg warehouse, Product size or quantity does not affect the delivery cost.
- Delivery (Outside Gauteng): Freight services are used to deliver large items purchased online, the website gives an estimated cost upon checkout to deliver to all provinces outside Gauteng (please note: delivery cost outside Gauteng may vary from online estimate)
- Collection: Clients can collect their online purchases from any of our Sotran branches, your order will be ready for collection at the Boksburg branch within 48 hours or at the Design Quarter store within 7 business days after successful purchase unless otherwise informed.
- Exchanges for online purchases can be arranged within 14 days of purchase date under certain conditions.
- Cash refunds are only possible if goods are faulty and Sotran cannot replace or repair the item
- Return of stock merchandise due to a manufacturing defect must be authorised by head office. This takes a minimum of 7 and a maximum of 30 working days.
- Exchanges and appro’s may attract a 10% handling fee under certain circumstances.
- Delivery charges are not refundable unless Sotran is at fault.
- Furniture purchases carry a one year guarantee for manufacturing faults and may be subject to wear and tear value deduction in the case of long-term replacements.