Safe Deliveries – COVID-19
As per Government regulations, all our delivery teams will adhere to strict safety protocols. Every parcel will be sanitised before the order leaves our warehouse. Delivery personnel are screened daily and will wear face masks at all times, they are also required to sanitise their hands regularly. Delivery personnel are required to maintain social distancing of 1.5m from customers and may only enter a customer’s home if all residents wear face masks. As an additional precaution, it is recommended that customers sanitise all products they receive.
“Order Only” or “Available On Backorder”
Products that are available on “Order Only” or “Available On Backorder” are not currently in stock, they are either ordered but not yet arrived or can be ordered from the supplier once purchased.
PLEASE NOTE: 4 to 6 months waiting period will apply on most backorder items. only exceptions being all mattresses and most upholstered couches.
Waiting Periods for “Order Only” or “Available On Backorder”
All Imported Furniture – 4 to 6 Months
Mattresses – 2 to 4 Weeks
Most Upholstered Couches – 4 to 6 Weeks
Shipping Online Purchases:
- Nationwide Delivery: Sotran offer nationwide delivery for all items purchased online
- Courier: Small items (less than 15 kg/vol) purchased online will be shipped via courier to your door. dispatch is within 2 business days and delivery takes 1 – 7 business days depending on the delivery location (Gauteng – 1-3 day / remote areas – up to 7 days)
- Delivery: Sotran can deliver large items in the Gauteng area with our own delivery vehicles, the cost for delivery in Gauteng is based on the “delivery distance” from our Boksburg warehouse, Product size or quantity does not affect the delivery cost.
- Main Area Delivery: Our new low-cost option for deliveries to main cities and towns outside Gauteng. Please note, this is a drop and go service and does not include unwrapping or assembling of products. These deliveries can take up to 14 days.
- Remote Area Delivery: Freight services are used to deliver large items outside Gauteng and not within our listed “Main Areas”, the website gives an estimated cost upon checkout to deliver to all provinces outside Gauteng. These deliveries can take up to 20 days. (please note: delivery cost outside Gauteng may vary from online estimate)
- Collection: Clients can collect their online purchases from any of our Sotran branches, your order will be ready for collection at the Boksburg branch within 48 hours or at the Design Quarter store within 7 business days after successful purchase unless otherwise informed.
Main Area Delivery currently only deliver in the following cities / towns
Warmbaths, Nylstroom, Potgietersrus, Pietersburg, Rustenburg, Orkney, Klerksdorp, Potchefstroom, Witbank, Middelburg, Nelspruit, White River, Bloemfontein, Virginia, Welkom, Kroonstad, Durban, Pietermaritzburg, Cape Town, Kimberly, Beaufort West, Worcester, Simonstown, Strand, Somerset West, Stellenbosch, Franschhoek, Paarl, Dermansdorp, Jeffreys Bay, George, Mossel Bay, Knysna, Plettenberg Bay, Port Elizabeth, Uitenhage, East London, King Williams Town and Queenstown.
Main Area Delivery Terms & Conditions
- Items to be delivered via “Main Area Delivery” will be with 14 days of purchase.
- Delivery service does not include assembly and or unwrapping.
- Delivery on the second or third floor will be charged at the base cost applicable to the area as well as a surcharge of R450
- Deliveries are charges are calculated based on the combined volumetric size of the goods purchase and or the weight whatever is the greater value.
- The responsibility rests on the buyer to ascertain the feasibility of the goods fitting where needed including general access for the truck to the chosen position.
- Sotran and or Campos will not be held liable if access is not adequate and any damage is caused to the structure.
- Standard delivery team is 2 men. An extra labour charge will automatically be applied for items above 150kg