Dispatch is within 3 business days and delivery takes 1 – 5 business days for small items (less than 15 kg/vol) depending on the delivery location
(Gauteng - 1-3 days / remote areas - up to 5 days).
Larger furniture items may take up to an additional 9 business days via freight delivery.
You may collect online purchases from the Boksburg or Design Quarter, Fourways Sotran branches once you have established at which Branch they are available.
Weekend collections are to be arranged during weekdays to ensure stock is prepared beforehand.

Refunds: We only provide cash refunds for faulty items. Exchanges are possible within 7 days of purchase with the original receipt.
Online Purchases: Items purchased online can be exchanged within 14 days with proof of purchase.
Shipping costs are non-refundable.
Returns & Exchanges: Items can be returned or exchanged within 7 days if they meet certain criteria (see T’s & C’s page)
Exchanged items are to be collected from your premises at your expense. Items ascertained to have experienced non-abusive product failure or posing a definite safety hazard will be evaluated by Sotran Management and one of the following actions taken: Item will be collected, repaired and returned at Sotran's expense. If inappropriate, the item will be replaced at Sotran's expense. If unreasonable wear and tear is suspected, Sotran will quote to repair at your expense.
Refunds may be considered under extreme circumstances, subject to a 15% handling fee, and may take up to 7 working days to approve.

Yes, our furniture and couches are covered by a comprehensive warranty to ensure your peace of mind.

3-Year Warranty on Furniture Items: Our wooden furniture is covered against defects in materials and workmanship under normal use and service. For more details, please click here.

15-Year Warranty on Couches: It is reassuring to know your new couch or occasional chair frames are protected by the warranty for 15 years. Foam, stitching and sofa feet are also included in the warranty for 2 years after the purchase date. For more details, please click here.

Please retain your warranty card and original receipt as proof of purchase to make the most of this coverage. We are committed to providing high-quality products and exceptional peace of mind with your purchase.

In the unlikely event that your item arrives damaged or defective, please get in touch with our customer service team immediately on 011 8946950 or info@sotran.co.za. We work swiftly to resolve the issue, whether that means arranging a replacement, repair, or refund for you (at our sole discretion).

Changes to your shipping address or delivery date can be made before your order is dispatched, but not after. Please contact our customer service team immediately on 011894 6950 or at info@sotran.co.za with your request.

We will do our best to accommodate your needs and ensure a smooth delivery experience.

Cancellations must be communicated to our customer service team immediately, once the order is processed and dispatched, cancellations are not possible.

Cancellation of orders by you will attract a 10% administration fee.

We offer various easy Online options:

Payfast - Various Card (Visa & Mastercard)  & other payment options (Mobicred - SnapScan - Instant EFT)
Paygate - Various Card Payment Options (including American Express & Diners Club)
Manual EFT - Get an Invoice by email and pay it manually via EFT.
Ozow - Make an auto electronic transfer payment. (Instant EFT)
Yoco - Make an online payment for an existing invoice - Click to pay

We have 3 credit provider options to choose from

Payflex for short-term credit (6 weeks – No Interest or Fees) apply instantly during checkout
PayJustNow for short-term credit (3 months – No Interest or Fees) apply instantly during checkout
FeverTree offers credit for any amount up to 24 months (apply before checkout)

We use plantation wood and sustainably sourced materials for our furniture and decor items. Our main types of wood include Burmese Teak, Mahogany, Mango, Acacia and Suarwood

We do not use timber from natural rain forests. Our commitment to environmental sustainability means we exclusively source non-indigenous timber species from carefully managed plantations in Java. By using plantation wood, we ensure our practices are sustainable and eco-friendly. This approach aids in conserving natural rain forests in Borneo and Sumatra for future generations.

Originally, Dutch colonists recognized the superior qualities of Burmese Teak, Tectona Grandis, for shipbuilding and eventually planted vast plantations throughout Java and Sumatra in Indonesia. Its durability and resistance to harsh environments made it an ideal choice for constructing ships, buildings & dockyards. Due to its naturally high oil content, Burmese Teak wood is highly stable and less prone to warping, cracking or shrinking, ensuring that Burmese Teak furniture maintains its shape and structure over the years. Additionally, the wood has a rich, golden-brown colour and a smooth, even grain. If left outside, it develops a beautiful silver-grey patina over time.  Did you know? Burmese Teak contains natural oils and residues that resist water, dry rot and insect infestation. View our bestselling Burmese Teak furniture

Suarwood is sourced from the South American species, Samanea Saman. Colloquially, it's known as a Rain Tree, Asian Oak, French Tamarind, Saman or Monkey Pod. Suarwood is now grown in Indonesia and is highly sought after for its robustness and cross-grained texture.  Classified as a hardwood, Suarwood is well known for its suitability as live-edge slab tabletops, requiring only basic maintenance. Did you know?  Samanea Saman is one of the world's fastest-growing trees with a growth rate of approx. 75 to 150 cm per year, making it ideal for large, single plank slab tables and bar counters. View our bestselling Suarfurniture.

Mahogany's closed-grain texture enhances its appeal for handmade furniture, prized for its durability, intricate carvability, and stunning beauty. It displays a spectrum of colours from pinkish tones to deep reddish-brown hues with streaks and intensifies in colour as it ages. Renowned for its exceptional durability and resistance to rot, decay, and pests, its natural oils provide inherent protection against moisture. View our bestselling mahogany furniture. Did you know? Mahogany was once reserved for European royalty and aristocracy due to its luxurious appearance and durability, making it a symbol of wealth and prestige. View our Bestselling Mahogany furniture

Mango wood is eco-friendly and sustainable; it is harvested from mature trees no longer bearing mango fruit and replanted, making it renewable. The wood features a unique grain pattern with color variations, ensuring each piece is one-of-a-kind. Lightweight yet strong, Mango wood is durable and less prone to warping. Its workability allows for intricate designs and smooth finishes, making it versatile for various furniture and decor items. Did you know? Mango trees can grow to the point of harvesting in just seven to fifteen years. View our bestselling Mango wood furniture and décor

The Samanea Saman originates from the South American rainforests. During their 500-year colonial rule, Portuguese colonial rulers brought the seeds to Southeast Asia, where the tree was able to spread expansively due to ideal climatic conditions. Due to its massive crown, this tree is very popular as a shade provider in hot, tropical regions and is therefore extensively cultivated. Today, you can find the Samanea Saman in Southeast Asia on the roadsides, in meadows, fields, parks and gardens. Did you know? For several years now, this fast-growing wood has also been grown on plantations for wood processing

Our smaller decorative pieces are crafted from a diverse selection of wood types available in the villages of our small Supplier communities, with Mango and Albizia being the main choice.

Our wooden materials are sourced in India and Indonesia, where the unique climates contribute to the thriving growth of these timbers. The tropical regions of India and Indonesia produce high rainfall ecosystems which in turn results in ideal conditions for the cultivation of high-quality timber. From the monsoon climates of India, and the volcanic slopes of Java to the fertile soils of Sumatra, each region offers its own distinct characteristics, influencing the grain patterns, colours and overall quality of the wood

To care for your Burmese teak furniture, dust it regularly with a soft, dry cloth to prevent the buildup of dirt and grime. Clean spills immediately using a damp cloth and mild soap solution, then wipe them dry. Avoid using harsh chemicals or abrasive cleaners that could damage the wood. To maintain its natural luster, occasionally apply a high-quality teak Woodoc Deep-Penetrating Oil or furniture wax. Woodoc Antique Wax. Keep your furniture away from excessive direct sunlight and extreme temperatures to prevent cracking, warping and fading.

Mahogany can be affected by large amounts of moisture, so it's essential to clean it with care. Use a damp cloth followed by a dry cloth to clean the surface and do this routine once per week. Avoid using a soaking wet cloth, as it can leave water markings. Never use abrasive cleaners. To keep your Mahogany furniture looking its best, wax it at least twice yearly. Regular waxing helps protect against water marks, grease, and dirt and prevents the surface from dulling. For new Mahogany furniture, consider purchasing a high-quality furniture wax polish for ongoing care, Woodoc Antique Wax Regularly dusting with a soft, dry cloth, such as a microfiber cloth, will prevent dust accumulation and keep your Mahogany surfaces looking pristine.

Dust regularly with a microfiber cloth. For light cleaning, wipe the surface with a clean, damp cloth. Dry thoroughly with a microfiber cloth to prevent spotting. Timber is naturally porous and all spills should be cleaned immediately. Blot the spill with a lightly damp cloth, then dry thoroughly. Do not let spills settle on the surface, as the moisture from spills and sweating from cold liquids can be quickly absorbed and mark the surface. Because of the thickness of the slabs and their naturally high moisture content, cracking or splitting in this timber may occur and vary in size over time. This is considered a natural characteristic of this product and should be seen as part of its charm and beauty. Once again, a high-quality furniture wax is recommended for regular care , Woodoc Antique Wax

To maintain the beauty and durability of mango wood, it's important to follow proper care guidelines. While mango wood is naturally water-resistant, avoid applying water directly to the surface or using sponges for cleaning. Instead, periodically wipe down with a slightly damp or dry dust cloth without heavy stitching to prevent scratches. Refrain from using cleaning tools with rough surfaces or products containing silicone, which can dry out the wood. Avoid detergents or any solutions with ammonia. Exercise caution with liquid or spray polishes to prevent surface residue that could cause discoloration. For a beautiful shine and natural protection, gently rub the wax into the wood. Over time, applying mineral oil with a cloth will build up a protective surface layer, ensuring lasting quality and resilience. Woodoc Antique Wax

Dust your furniture regularly, at least once a week, to prevent the buildup of dust and dirt. Use a soft, lint-free cloth or a feather duster.

To preserve the beauty and integrity of your wooden furniture, it's essential to take preventative measures against heat damage. Always use coasters, trivets, or heat-resistant mats when placing hot items such as coffee cups, teapots or serving dishes on the wood surface. These protective accessories serve as a barrier, preventing direct contact with the wood and thus avoiding potential scorch marks, discoloration or warping caused by heat exposure.

Minor scratches can often be buffed out with a soft cloth and a wood polish, such as Magico. For deeper scratches, consider using a touch-up marker or wax stick that matches the wood colour.

Small cracks can be filled with wood filler, solid timber inserts or wax sticks. For larger splits, consult a professional furniture repair specialist or email us at info@sotran.co.za for further information and assistance. Depending on how rustic the unit is meant to be, consider allowing the cracks to occur and carefully sand away the rough edges around the cracks. Timber comes from a living organism and continues to shift and expel moisture for many years which can be seen as part of its beauty and natural attractiveness.

To keep your couch looking its best, regularly vacuum it using an upholstery attachment to remove dust and debris. For spot cleaning, gently blot with a clean, damp cloth and a mild soap solution, avoiding harsh chemicals or abrasive cleaners that could damage the fabric. Before or post-delivery, consider applying a fabric protector such as MasterGuard to shield against spills and stains. Rotate and flip your cushions regularly to ensure even wear and to maintain the couch's shape. Additionally, keep your couch away from direct sunlight to prevent the fabric from fading. MasterGuard is available at Sotran for a small fee.

Regularly vacuum your hide rug using a suction-only vacuum without a beater bar to remove dust and dirt. For spills, blot immediately with a clean, dry cloth. We recommend avoiding harsh chemicals and abrasive cleaners. Instead, use a mild soap solution for spot cleaning. Avoid soaking the rug in water. Rotate your rug regularly to ensure even wear and exposure to light. Keep it away from direct sunlight to prevent fading and from damp areas to avoid mold and mildew.

We recommend regular vacuuming and professional cleaning to keep your 100% polyester rug looking its best. Ensure the floor is completely dry before placing the rug back after cleaning. Avoid using chemicals or abrasive cleaners to maintain the quality of your rug. Always keep your rug away from wet surfaces for optimal care.

To keep your 100% polyester rug looking its best, vacuum or brush it regularly to remove surface dirt, using a suction-only cleaner to avoid damaging the pile. Clean spills immediately by blotting with a dry white cloth or paper towel, without rubbing. Treat stains promptly with a proprietary cleaner or seek specialist advice.

When caring for your leather furniture, it's crucial to avoid abrasive materials like rough cloths or brushes, as well as harsh chemicals such as ammonia or bleach, which can harm the leather's finish. Quickly blot spills with a dry cloth and for sticky spills, gently use a damp cloth with mild soap and water, then dry thoroughly with a clean cloth. Regularly applying a leather conditioner or traditional Dubbin wax will help keep the leather moisturized and supple, which is particularly important in dry climates or heated indoor spaces. Additionally, positioning leather furniture away from direct sunlight and heat sources helps prevent both fading and drying out over time.

Driftwood is naturally weathered wood that washes ashore after spending time in rivers, lakes or oceans. Each piece is unique and shaped by nature. We source our driftwood sustainably, ensuring minimal environmental impact.

We offer a variety of driftwood accent pieces, including mirrors, animal wall hangings and sculptures, all showcasing the raw beauty of nature

Driftwood is a fantastic choice for home décor due to its unique natural beauty and sustainability. Each piece tells a story, shaped by time and nature, making it a one-of-a-kind addition to your space. It adds a rustic, organic element that can complement both modern and traditional interiors. Moreover, it is an eco-friendly choice as it is repurposed from nature. Adding driftwood accents to your home brings a touch of warmth and character to any room.

Yes, you can place driftwood items outside as they are naturally weathered and durable, making them resistant to the elements.

Driftwood items are generally on the lightweight side, making them great for wall hangings and other accent pieces. The natural process of drying and weathering that driftwood undergoes reduces its density, making it lighter than many other types of wood. This lightweight quality allows for easy instillations, especially for wall-hanging items, as they won’t need heavy-duty mountings

Driftwood is highly durable and can last for many years. The natural weathering process makes the wood resilient to changes in temperature and humidity. Driftwood is less likely to crack than popular wood choices.

Driftwood décor is incredibly easy to maintain! In most cases, you don’t need to do much. The natural weathering process of driftwood gives it a rustic, durable appearance that doesn’t require constant upkeep. If you feel your piece needs a refresh, simply dust it off with a damp cloth. Avoid using harsh chemicals, as they may affect the natural texture. With minimal effort, your driftwood décor will continue to look great for years to come

Yes, you can use hair spray to protect your driftwood accents! It's an easy and affordable solution that you can do at home. Simply clean the driftwood, shake the hair spray can, and apply an even coat from about 30 cm away. Allow it to dry, and apply a second coat if necessary. Hair spray adds a light protective layer to your driftwood. You can purchase hair spray from any major retailer, including Clicks and Dischem. Most standard hair sprays will work, though you may want to opt for unscented varieties to avoid added fragrance.

GRC, or Glass Reinforced Cement, is a high-strength, durable material made by combining cement and fine glass fibers. This combination results in a versatile material that is lightweight, weather-resistant, and not prone to corrosion

GRC is a durable and lightweight material, making it ideal for statues and smaller decorative items. Its strength ensures that the pieces remain sturdy without being overly heavy. GRC also offers excellent weather resistance, making our items perfect for both indoor and outdoor use.

GRC offers several advantages over traditional concrete. Unlike traditional concrete, which can be heavy and prone to cracking, GRC is much lighter and more flexible due to the inclusion of glass fibers. This allows for greater durability and resistance to impact. Plus, GRC’s superior weather resistance means it can withstand extreme temperatures and harsh elements.

Yes. GRC decorative items are highly suitable for outdoor use due to their excellent weather resistance. They can withstand harsh environmental conditions, including rain, UV exposure, and temperature fluctuations, without cracking or deteriorating. GRC is also non-corrosive and resistant to moisture.

GRC statues are significantly lighter than regular concrete statues. In fact, GRC can be up to 75% lighter than traditional concrete, thanks to its innovative composition of glass fibers and cement. This reduced weight makes GRC statues easier to handle, transport, and install without compromising on strength or durability

GRC statues and ornaments can last for decades—often exceeding 50 years or more. The combination of cement and glass fibers creates a material that is highly resistant to cracking, weathering, and corrosion, which helps it withstand harsh environmental conditions.

GRC items require minimal to no maintenance. For indoor pieces, simply dust or wipe them down with a damp cloth. For outdoor items, a gentle wash with water occasionally will help keep them clean. Avoid using harsh chemicals or abrasive materials to preserve the finish.

Yes, GRC (glass fiber reinforced concrete) is considered environmentally friendly. Its composition uses less cement compared to traditional concrete, which reduces the overall carbon footprint during production. The durability and longevity of GRC items also reduce the need for frequent replacements, reducing waste