Effective Date: 2024/01/15

Introduction

Welcome to Sotran Dekorativ (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your experience with our eCommerce website, sotran.co.za, is secure and enjoyable. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site and use our services.

1. Information We Collect

1.1 Personal Information

When you make a purchase or create an account on our Site, we may collect personal information that you provide, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

1.2 Non-Personal Information

We may also collect non-personal information automatically as you browse our Site, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referring URL

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders or provide customer support
  • To send you updates, promotional offers, and newsletters (if you have opted in)
  • To improve our Site and services based on your feedback and usage patterns
  • To comply with legal obligations and enforce our policies

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: We may use third-party service providers to assist with processing payments, shipping orders, and managing customer communications. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
  • Legal Requirements: We may disclose your information if required by law or to protect our rights and interests.

4. Cookies and Tracking Technologies

Our Site uses cookies and other tracking technologies to enhance your experience, such as:

  • Session Cookies: To remember your login information and preferences during your visit.
  • Analytics Cookies: To collect data on how you use our Site and improve our services.

You can manage or disable cookies through your browser settings, but this may affect the functionality of our Site.

5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access and update your personal information through your account settings.
  • Opt-out of receiving marketing communications by following the unsubscribe instructions in our emails.
  • Request the deletion of your personal information, subject to certain legal limitations.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site is not intended for children under the age of 14. We do not knowingly collect personal information from children under 14. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at: info@sotran.co.za

Sotran Dekorativ
East Rand Retail Park
113 North Rand Road
Eveleigh, Boksburg
1459

info@sotran.co.za
011 894 6950

Thank you for visiting sotran.co.za