Privacy Policy.

General consent and lawful processing.

Sotran Trading 57CC determines the purposes and means of processing your personal information and warrants that all data is handled lawfully and reasonably, in a manner that respects your right to privacy.

Processing occurs only for specific, explicitly defined, lawful purposes — including:

• Order fulfilment — handling your purchase, delivery and after-sales support
• Customer support — responding to enquiries, complaints and warranty claims
• Account management — maintaining your customer account and order history
• Analytics — understanding how the website is used and improving the experience

We retain your information only for as long as it is necessary for these purposes, or as required by South African law.

Information collected, and how it's secured.

We follow the principle of Minimality — we collect only the personal information necessary to deliver the service you've asked for. This typically includes:

• Contact details — your name, email address, phone number and delivery address
• Online identifiers — IP address, cookies and similar technical data

To keep your data safe we apply reasonable technical and organisational safeguards, including encryption in transit, restricted access controls, and ongoing review of our systems.

Where we share information with trusted third-party operators (for example, payment gateways or delivery partners), we do so under confidentiality agreements that meet POPIA standards.

Your rights as a Data Subject.

Under POPIA you have the right to:

• Request access to the personal information we hold about you
• Request correction or destruction of inaccurate or outdated data
• Object to the processing of your personal information for direct marketing purposes
• Withdraw consent for processing where consent is the legal basis
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed

All such requests must be directed in writing to the designated Information Officer at the contact details below.

Cookies and website tracking.

Like most websites, Sotran uses cookies and similar technologies to remember your preferences, keep your shopping cart in sync, and understand how visitors use the site. You can disable cookies in your browser at any time, though some parts of the site may not function as intended.

Updates to this policy.

We may update this Privacy Policy from time to time to reflect changes in the law, our practices or the services we offer. Material changes will be communicated via this page — please check back periodically.