Decorative Ceiling Lamp Shade
Original price was: R3295.R2800,75Current price is: R2800,75.11 in stock
Refunds, per the CPA.
Refunds are handled in accordance with the South African Consumer Protection Act (CPA). You are eligible for a refund when:
- An item is defective due to a manufacturing fault — not caused by misuse, ordinary wear and tear, or environmental exposure.
- An item is not reasonably suitable for its intended purpose, as defined under the CPA, and is returned within 7 days in unused condition.
Approved refunds may take up to 7–10 working days to process. Natural variations in solid wood, colour, movement or texture are normal characteristics of handcrafted items and are not considered defects.
Exchanges.
If your piece doesn't suit your space, we'll gladly assist:
- In-store purchases — exchange within 7 days.
- Online purchases — exchange within 14 days.
Items must be unused, in original condition, and accompanied by proof of purchase. If the exchange is not due to a defect, return transport is at the customer's cost.
How to start a return.
To arrange a return or exchange:
- Contact us with your order details and photos (if applicable).
- Our team will guide you through the assessment steps.
If a collection is required: Sotran covers the cost only for confirmed defective goods. The customer covers the cost for change-of-mind or non-defective returns. Shipping and delivery charges are non-refundable.
Defective goods.
If your item appears faulty, it will be assessed by our quality team. If confirmed as a manufacturing defect, we will repair, replace, or refund the item at Sotran's expense.
Accidental damage caused during delivery by Sotran's appointed third-party delivery partners — accidental drops, bumps, scratches, or mishandling — qualifies for repair, replacement, or refund under the same conditions, provided the damage is reported within 48 hours of delivery.
If the issue is due to misuse, wear and tear, moisture, sunlight or environmental conditions, we'll gladly arrange a repair quote.
Clearance, “as is” & custom-made pieces.
Some items are not eligible for return or refund:
- Clearance items, floor-stock or “as is” goods sold at reduced pricing or with disclosed imperfections.
- Custom-made or special-order pieces, including made-to-order upholstered furniture.
- Deposits on custom-made orders — these secure materials, labour and production time.
These items are non-refundable and non-exchangeable, unless a non-disclosed defect covered by the CPA is identified.
Important
Cloud Couches — once opened, all sales are final.
Due to the unique nature of our Cloud Couch range, which uses specialised high-density filling that significantly expands upon opening and cannot be safely compressed or repackaged to its original state, all sales are final and non-returnable once the product packaging has been opened.
Opening the packaging of a Cloud Couch product constitutes acceptance of the product and its condition. Once opened, we cannot accept returns, exchanges or issue refunds. This applies immediately upon the physical opening of the vacuum-sealed or compressed packaging containing the couch components.
What we can't return.
We are unable to accept returns on:
- Items that have been used.
- Products damaged by the customer.
- Items altered after purchase.
- Clearance or custom-made goods.
- Items affected by moisture, humidity, heat or direct sunlight.
- Delivery or shipping charges (non-refundable).
Exceptional cases.
We understand that unique circumstances may arise. In rare situations, management may approve a return or refund outside the standard policy. A handling or restocking fee of up to 15% may apply.
